I’m back from my short vacation and what’s the first thing I see? A character assassination attempt by my fellow Macleans blogger Jesse Brown.
Just kidding. I have nothing but respect for Jesse and love his stuff (his interview a few years back with Jim Prentice, where the industry minister hung up on him, is one of my all-time favourites). He messaged me while I was gone to ask if I was okay with him rebutting my blog post the other day about Steve Jobs and Apple’s importance to technology over the past decade. Of course I was, so he had at it.
To summarize, Jesse challenged my assertions that Apple changed everything with a slew of products that included the iPod, iTunes, iPhone and iPad. He went on to say that Google has been the far more important technology company over the past 10 years.
Just as he thought I was “off my nut,” I think he’s similarly out to lunch, not so much for his conclusion but for how he got there.
First, a mea culpa of sorts. Jesse says I was wrong to say that Jobs himself has been the most important person of the decade, that “Osama Bin Laden must be spinning in his grave.”
No argument there. I’m a technology journalist and commentator and don’t necessarily consider myself qualified to discuss who the most important and influential person overall might be. I thought it was a given that I was limiting myself to the world of tech, but perhaps not. If so, my bad.
As far as which company has been more important, it wouldn’t be as straightforward an argument as Jesse suggests. While I’d probably also favour Google in that debate, it wouldn’t be without reservations, which is where we differ. Jesse asserts that Apple’s biggest impact has been aesthetic – that all it has done is perfected the work of the previous century and only changed the way things look:
It’s essentially a hardware company, and it’s ill-prepared for a world where objects mean less and information means more. There’s no new God-gadget coming from Cupertino—all Apple can do once it’s done sticking cameras on things and offering them in different colors is to release cheaper iPhones and cheaper iPads, devaluing their gear until the gee-whiz factor is totally gone.
Google, meanwhile, is the company that has reinvented advertising, organized all the information on the internet in a meaningful way, driven cloud computing and created “a data-driven economy fueled by the input of individuals.”
Again, I don’t disagree with the arguments for Google, but I do take umbrage with the serious undervaluing of Apple – and every other hardware maker, for that matter. Such a position completely discounts a full half of the internet because without the things that actually connect to it, there is no internet. It’s just an electronic ether that doesn’t really exist, much like heaven (as far as science can prove). Until we can connect our brains directly to this virtual miasma of data that Google has done such a good job organizing, we’re going to be reliant on companies to make hardware that acts as the intermediary.
There are many hardware companies that are important to the internet, from Cisco and network equipment manufacturers to HP and other server makers. Apple and other consumer-facing companies, however, are the ones that decide how every-day people access and use that miraculous internet.
Apple is just one of many makers of this sort of stuff, but its impact has been far more than aesthetic. It hasn’t just made things look nice, it has led the market and invented entire categories of products, all of which exploit, expand and bring value to the internet that we treasure so much. And before the Apple haters jump down my throat, there is a big difference between inventing a “product” and a “category.” Apple may not have invented the tablet computer, for example, but it sure did motivate the section for them at Best Buy. Apple didn’t invent smartphones either, but it absolutely kickstarted demand for them.
That said, isn’t a company that has expanded the ways and means in which people access all that information and data on the internet just as valuable as the company that organized it and did nifty things with it? I think so.
Jesse also argues that much of what Apple has done was inevitable:
If the iPod and iTunes never existed, online music sales might have taken years longer to develop from the ashes of Napster. But it still would have happened… [With the iPhone Jobs] may have jumpstarted the popularization of the mobile Internet by a year or so.
Couldn’t the same be said of Google? There were search engines before it – all Sergey Brin and Larry Page did was come up with a particularly effective algorithm that eliminated human labour from the equation. While Yahoo had employees manually surfing the web and inputting search results, Google had computers doing the same, which gave it a huge efficiency advantage that ultimately crushed all competitors. Google Maps is similarly a fine tool, but isn’t it just a shinier version of Mapquest? Gmail is also great, but isn’t it just a better Hotmail?
Google’s real innovation was in figuring out how to apply ads to all of this stuff and make piles of money from them, which in turn enables everything else it does. In a way, all Google did was get to that now-logical conclusion before anyone else.
The point is, it doesn’t matter if it’s Apple or Google – it’s wrong to disparage a company just because it thought of a better way to do something that somebody else did before. That’s the essence of innovation.
Getting back to the iPhone, it’s hard to overstate just how big an impact it has had. Prior to its release, when corporate users were busy punching emails into their BlackBerrys, mobile data was unbelievably expensive. Here in Canada, a single gigabyte cost somewhere in the realm of $2,500. If Jobs’ biggest accomplishment over the past 10 years could be pinpointed, my vote would go to his convincing AT&T to offer unlimited data on the iPhone for less than $100. From his perspective, there was no point in releasing a handy data- and web-enabled device if people weren’t going to use it because of its prohibitive cost, so he somehow forced AT&T to play ball. Carriers across North America had no choice but to follow suit, which is why we now have a smartphone and mobile internet boom – one that Google is coincidentally profiting from.
The smartphone originators – BlackBerry, Nokia or Microsoft – could have tried to do that, and for that matter so too could have Google, but they didn’t. It was Apple that dragged the internet off of computers and into the mobile light of day. That’s a huge accomplishment.
Jesse is also a self-avowed non-believer in the iPad and, by extension, tablets at large:
I’ve yet to notice any real impact of the gadget… Tablets are not the written word’s savior or the future of the digital age. They’re just a different kind of computer that adds comfort while subtracting control.
That misses the point of what a post-PC world is – it’s a future where computing is made invisible and divided into different devices in different situations (until we get that direct brain-internet connection, that is).
A few years ago, if you wanted to do any sort of computing work – write an article, look up movie showtimes, edit a video or watch a movie – you had to either sit down at your desktop or pull out your laptop. Now, smartphones are cutting into all of that, as are tablets.
I took this tablet hating to task a few months ago in a post where I professed my love for them. That love has only gotten stronger since. I write my stories and blog posts on a computer, but I do everything else – read books, watch movies while on the go, play games, hotel check-ins, social media, mapping, check the weather, you name it – on an iPad. A few weeks ago, I had coffee with an editor who told me about how her elderly parents had taken up computing thanks to the iPad. The former Luddites used it to book a trip out west, then emailed photos once they were there. My old Polish mother has also expressed an interest in tablets. That fact alone, if you knew her, is a major impact.
Businesses are adopting them too. A few months ago, when I was taking a shuttle from the L.A. airport, I couldn’t help but notice the buses all used iPads for route planning and organization. Similarly, The Guardian had an article over the weekend about how airlines are using tablets for their flight plans. These are anecdotal examples, but more and more of them are popping up every day. Add them up and you have the makings of a real impact. The actual numbers, which show that PC sales are sliding because of tablets, are starting to show the same thing.
A post-PC world, therefore, isn’t one where computers are made obsolete – it’s one where the majority of computing is done on mobile devices.
The bottom line to all of this is that it’s easy to like Google and hate Apple, especially if you’re a journalist. One is relatively open and preaches the same while the other jealously guards its secrecy and is otherwise a closed book. Despite that, Apple still manages to get an undue amount of media attention, which rankles many.
By the same token, it’s easy to hate on the top dog – and let’s face it, that’s what Apple is in consumer tech (it has near-monopoly status with iPods, iTunes and iPads; has the top-selling smartphone by far despite Android’s collective market share leadership; and is on the verge of finally conquering Microsoft in computers). While the company amassed an army of fanboy followers over much of its history as the underdog in the epic struggle against the “evil empire” (Microsoft), it’s perhaps understandable that haters are now popping out of the woodwork. It’s poetic justice and all that.
As a neutral observer with no stake in this issue either way, I can’t say I particularly care whether Google or Apple is the more influential and important company of the past decade. Both have been drivers of major change and will likely be vital to the continued evolution of the internet and technology in general, at least for the next few years. To dismiss or discount the accomplishments of either, however, is folly.